Return and Exchange Policy
At jsten.in, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may be eligible for a return or exchange under the conditions outlined below.
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1. Eligibility for Returns and Exchanges
Items must be returned within 7 days of purchase/delivery.
Items must be in their original condition, unused, and with all original tags, packaging, and receipts.
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2. Return Process
To initiate a return:
- Contact our Customer Service team at admin@jsten.in
Or contact 9871509443(WhatsApp only)
2. Provide proof of purchase (e.g., receipt or order confirmation).
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3. Exchange Policy
Exchanges are subject to item availability.
If the requested exchange item is unavailable, you may choose to receive a refund.
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4. Refund Policy
Refunds will be issued to the original payment method within 7 days, after the returned item is received and inspected.
Shipping fees are non-refundable unless the return is due to an error on our part.
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5. Damaged or Defective Items
If you receive a damaged or defective item:
1. Notify us within 7 days of delivery.
2. Provide photos of the damage or defect.
3. We will arrange for a replacement, exchange, or refund at no additional cost.
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6. Non-Returnable Items
The following items cannot be returned or exchanged:
List non-returnable items https://jsten.in/list-of-non-refundable-items/
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7. Contact Us
For questions or assistance with your return or exchange, contact us:
Email: admin@jsten.in
Phone: 9871509443
Address: Janta Store, 10 D, Central Road, Bhogal, New Delhi 110014